How to temporarily turn off login challenges for a user as an Administrator?

Turn off login challenges

In some situations, an authorized user can’t verify their identity. For example, they might not have a phone signal and can’t get the verification code. Or, they can’t remember or find their employee ID.

If this happens, as an administrator you can temporarily turn off the login challenge to allow them to sign in:

• In the Admin console, go to Menu > Directory > Users.
• Click the row for the user account to display the user information page.

• Click Security.

• Scroll down and click the Login challenge.

• Click Turn Off For 10 Minutes.

At that point, the login challenge was off for 10 minutes to allow the user to sign in.

What if a super administrator can't verify their identity?

If a super administrator user can't verify their identity, then another super administrator (if available) can temporarily turn off the login challenge for them, as described in the steps above.

Alternatively, the super administrator can bypass the login challenge by resetting their password.